We offer:

• Standard Home Delivery: Available nationwide in Bangladesh.

• Express Delivery: In selected areas (Dhaka city) for faster delivery.

• Pickup from Warehouse/Outlet: Coming soon.

Delivery times and charges will be displayed at checkout based on your location.

If you need to return a product:

1. Contact our Customer Care team at support@fatehtex.com within 3 days of receiving your order.

2. Ensure the product is unused, unwashed, with all tags and original packaging intact.

3. We will inspect the product, and if your return meets our policy conditions, we will process a replacement or refund.

For full details, please check our Return & Replacement Policy.

Placing an order with Fateh Tex is simple:

1. Browse our website and select your desired products.

2. Choose your size and click “Add to Cart”.

3. Once you’re done shopping, go to your cart and click “Checkout”.

4. Fill in your shipping details and select your payment method.

5. Confirm your order. You will receive an order confirmation SMS or email shortly after.

We accept the following payment methods:

✔ Cash on Delivery (COD)
✔ bKash
✔ Nagad
✔ Rocket
✔ Visa/MasterCard debit or credit cards (coming soon)

Choose your preferred payment method at checkout for a smooth experience.

Your privacy and data security are our top priorities. We use SSL encryption to protect your personal information during transmission. Your data is stored securely and is only used to process your orders and improve your shopping experience. We do not share your personal information with third parties except as necessary to fulfil your orders or comply with legal obligations.

For more, please read our Privacy Policy.